How long will it take for my order to arrive?

The usual delivery time is 15 calendar days on average from order confirmation. During periods of high demand, this timeframe may be extended occasionally, but will not exceed 30 calendar days.

Which areas do you ship to?

We ship to mainland Spain, the Balearic Islands and the Canary Islands, as well as to the rest of Europe.

Will I receive any notification when my order ships?

Yes. As soon as your order is dispatched, you will receive a confirmation email with the tracking number.

Can I return a product if I'm not satisfied with it?

Yes. You have 14 calendar days from receipt of the order to exercise your right of withdrawal, without needing to provide a reason. The product must be returned in perfect condition and with its original packaging.

Who covers the return shipping costs?

Return shipping costs are the responsibility of the buyer. Write to us at info@noruli.com or via WhatsApp and we'll tell you how to proceed with returning the package.

What happens if the product arrives defective?

All our products are covered by a 2-year warranty against manufacturing defects. If you receive a damaged item, please contact us at info@noruli.com con Send us a photo and we'll arrange for a replacement or a full refund at no extra cost.

What payment methods do you accept?

We accept PayPal, credit/debit card (Visa and Mastercard), Apple Pay and Google Pay.

Can I modify or cancel my order?

We process orders quickly. If you need to make any changes, please write to us as soon as possible at info@noruli.com indiYou will need your order number. Once shipped, it cannot be cancelled, but you can process the return as soon as you receive it.

How can I contact you?

By email or WhatsApp. We respond within a maximum of 24 business hours.

E-mail: info@noruli.com
WhatsApp: +34 644 91 40 17
Opening hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m.